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E-commerce & Retail

Move from purchase intent to a better completed order.

Use AI conversations to confirm orders, understand checkout obstacles and reconnect with past buyers. Coordinate voice, SMS and WhatsApp around each customer’s next step.

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THE OPPORTUNITY

An order placed still needs to arrive.

An unclear address, an unanswered question or an unconfirmed cash-on-delivery order can interrupt fulfillment. Resolve the details that your operations team needs before dispatch.

INDUSTRY SCENARIOS

Customer scenarios we support.

Choose the customer moment you want to improve. Each scenario connects a contact trigger to a specific business next step.

Cash-on-delivery confirmation

A COD order is awaiting dispatch

What TeleAI does

Verify order and delivery intent before dispatch in markets using COD.

Business output

Confirmed order details or a correction request

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Checkout follow-up

Checkout has started but not finished

What TeleAI does

Understand what stopped a purchase and send the agreed next-step information.

Business output

Purchase obstacle and the agreed next step

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Delivery exception follow-up

Delivery is delayed or needs clarification

What TeleAI does

Clarify delivery questions and hand over changes to the fulfillment team.

Business output

Corrected details and an exception for the delivery team

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Reconnect with past buyers

A past customer has stopped buying

What TeleAI does

Contact relevant customer groups about current needs and useful offers.

Business output

Current interest and a reason for follow-up or suppression

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Repeat purchase

An eligible repeat-purchase window opens

What TeleAI does

Contact eligible past customers around a relevant replenishment or service need, using approved offers.

Business output

Purchase interest and the relevant order follow-up

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FROM CONTACT TO ACTION

Confirm the order before it leaves.

One connected workflow, with a clear result at every step.

  1. Select orders to confirm

    Use order status, payment method and dispatch timing to plan calls.

  2. Clarify the details

    Confirm the order, delivery information and the customer’s stated intent to receive it.

  3. Send the information

    Share approved order details or a correction link by SMS or WhatsApp.

  4. Route exceptions

    Send address changes, cancellations and unresolved questions to fulfillment or support.

WHAT YOUR TEAM RECEIVES

A clear next step. The context to act.

Illustrative workflow · Sample record

OUTBOUND SCENARIO

AI calls a cash-on-delivery customer before dispatch to confirm the order.

  1. AI calls first
  2. AI introduces the purpose
  3. Customer responds

Customer

I still want the order, but the apartment number is missing.

Your team stays in control

Your team defines approved information, routing and follow-up ownership. Requests to stop contact are recorded and respected. Unresolved questions reach the right person with context.

Captured context

Intent
Order still wanted
Issue
Incomplete address
Status
Correction required before dispatch

Next action

Ask fulfillment to verify the address correction before releasing the order.

AVAILABLE THROUGH TELEAI

Choose how your team wants to deliver.

AI Contact Center — operate with TeleAI

Through AI Contact Center, TeleAI works as your AI Operation Partner to plan, execute and continuously improve a customer operations solution with your team.

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AI Calling PaaS — integrate with your technical team

Explore AI Calling PaaS for voice infrastructure that connects to your own applications and workflows.

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MEASURE WHAT MOVES

Track progress beyond the call.

Set a baseline and agree on the audience, reporting period and definitions before evaluating a pilot.

Order confirmation

Orders with intent and delivery details confirmed.

Delivery outcome

Completed and failed deliveries using logistics records.

Recovered purchases

Completed purchases after follow-up, tracked by customer group.

From a customer project

A regional e-commerce platform

COD confirmation & customer win-back

AI confirmed orders before dispatch and re-engaged inactive customers, helping reduce avoidable delivery failures.

-32%Fewer failed deliveries
24/7Calling coverage

Before you get started

Is this only for cash-on-delivery businesses?

No. COD confirmation is one workflow. Checkout follow-up, delivery exceptions and repeat purchase conversations can fit other payment models.

How will our team receive the results?

Agree on the fields, owner and delivery method during setup. Validate any CRM, calendar or API connection against your systems before using it in live operations.

Can the workflow support different markets?

Plan around your customer languages, time zones, contact preferences and local operating requirements. Market coverage and the channel mix are agreed for your project.

Explore related solutions: AI Customer Engagement for Retail & E-commerce

Design your workflow with TeleAI.

Bring your customer journey and your goals. We will map the conversations, handoffs and results together.

Discuss your use case