CASE STUDIES

Results our clients measure

Start with measured customer results in Banking & Finance, our core area of operating experience. Then explore illustrative applications showing how TeleAI can work alongside your team in other industries.

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OUR CORE EXPERIENCE · CUSTOMER RESULTS

Banking & Finance

Anonymized customer projects in credit marketing, repayment reminders and early-stage collections. Results belong to the original projects and vary by audience and operating conditions.

A leading consumer lender in Latin America

Telemarketing · First-loan activation

61%connect rate

11%drawdown conversion

AI calls re-activated registered users who never applied, resolving objections and guiding them to their first disbursement.

A digital bank

Collection · Repayment reminders (T-5 to T+3)

91%M1 recovery rate

-35%delinquency roll-in

Scheduled reminder campaigns confirmed amount, channel, and date — and logged every promise-to-pay.

A fintech lender

Collection · Early-stage collections

+23%recovery rate uplift

-48%cost per dollar recovered

AI worked M1 accounts daily; complex negotiations went to human collectors with full transcripts.

BEYOND OUR CORE INDUSTRIES

One operating partnership. Different business journeys.

Explore how AI dialogue, professional operations and human follow-up can work together in your industry.

Illustrative applications, not reported customer results. Scope and measurement criteria are agreed with your team; no project performance is claimed below.

Insurance

Renewal follow-up & customer re-engagement

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Application example

Business challenge

Customers approaching renewal may have changed coverage needs or unanswered questions. Advisors need that context before the next conversation.

How we work with your team

Agree the audience and timing

TeleAI works with your team to group renewal and inactive customers, agree contact timing and prepare approved coverage information.

Understand needs through AI dialogue

AI calls capture renewal interest, coverage questions and contact preferences. Agreed messages support the next conversation.

Hand off and review

Your advisors retain responsibility for advice and policy decisions. TeleAI reviews handoff completion and confirmed renewal feedback with the team.

What we would measure together

Meaningful contact rate
Advisor follow-up completion
Confirmed renewals

Logistic

Pre-delivery confirmation & exception follow-up

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Application example

Business challenge

Unclear order intent, delivery preferences or address details can leave fulfillment teams without the information needed for the next attempt.

How we work with your team

Identify what needs confirmation

TeleAI and your team agree which orders to contact, what details to collect and who owns rescheduling or unresolved exceptions.

Capture the customer’s preference

AI outreach confirms intent and records preferred delivery times or corrections. Requests are passed to fulfillment for confirmation.

Review actual delivery feedback

Your fulfillment system remains the source of shipment status. TeleAI compares contact records with delivery feedback to refine audience selection and timing.

What we would measure together

Confirmation completion
Exception follow-up completion
Actual delivery outcomes

BPO

AI-assisted client delivery & quality acceptance

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Application example

Business challenge

Adding AI to a client program requires clear task boundaries, usable handoffs and evidence that the work meets the client’s standards.

How we work with your team

Define an agreed work package

TeleAI works with delivery owners to define AI tasks, result fields, escalation rules and representative acceptance samples.

Run and support human continuation

AI handles the agreed conversations; exceptions reach the designated team with relevant context. TeleAI supports execution and issue resolution within scope.

Accept the work and improve

Your delivery team retains client accountability. Together, review accepted samples, unfinished tasks and rework to improve the next delivery cycle.

What we would measure together

Sample acceptance rate
Exception completion
Rework volume

Telecommunication

Renewal interest & unresolved service needs

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Application example

Business challenge

Renewal conversations can reveal unresolved service issues. Recording intent alone is not enough unless the right team can act on the customer’s concern.

How we work with your team

Plan subscriber outreach

TeleAI helps define subscriber groups, contact timing and approved plan information, with clear responsibilities for service and commercial follow-up.

Separate interest from service issues

AI calls capture interest, reasons for hesitation and unresolved requests, then pass the agreed context to the appropriate specialist.

Verify what was completed

Service and account changes remain with your teams and systems. TeleAI reviews completed follow-up and confirmed renewal results to adjust the next outreach.

What we would measure together

Renewal interest captured
Service follow-up completion
Confirmed renewals

Retail & E-commerce

Checkout, COD delivery & repeat-purchase follow-up

Explore industry solution

Application example

Business challenge

An unfinished checkout, an unanswered COD confirmation and an inactive buyer represent different problems. E-commerce teams need to understand the customer and connect each reply to the right order or service follow-up.

How we work with your team

Plan around customer and order stages

TeleAI and your team agree eligible audiences using available checkout, order and purchase records, then define contact timing, approved information and follow-up owners.

Understand intent and coordinate the next step

AI Call identifies purchase barriers, confirms COD receipt intent and captures delivery or service requests. Agreed SMS and WhatsApp follow-up shares useful information while your teams handle exceptions.

Review completed orders, not positive replies

TeleAI reviews conversation quality and completed follow-up alongside actual purchase, delivery and repeat-order records. Findings guide the next audience and contact plan; no sales lift is presumed.

What we would measure together

Verified purchase completion
COD delivery outcomes
Confirmed repeat orders

Build a plan around your business goals.

Discuss your customer journey, baseline and follow-up process with TeleAI to define the right operating approach.

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