Agree the audience and timing
TeleAI works with your team to group renewal and inactive customers, agree contact timing and prepare approved coverage information.
CASE STUDIES
Results our clients measure
Start with measured customer results in Banking & Finance, our core area of operating experience. Then explore illustrative applications showing how TeleAI can work alongside your team in other industries.
OUR CORE EXPERIENCE · CUSTOMER RESULTS
Banking & Finance
Anonymized customer projects in credit marketing, repayment reminders and early-stage collections. Results belong to the original projects and vary by audience and operating conditions.
A leading consumer lender in Latin America
Telemarketing · First-loan activation
61%connect rate
11%drawdown conversion
AI calls re-activated registered users who never applied, resolving objections and guiding them to their first disbursement.
A digital bank
Collection · Repayment reminders (T-5 to T+3)
91%M1 recovery rate
-35%delinquency roll-in
Scheduled reminder campaigns confirmed amount, channel, and date — and logged every promise-to-pay.
A fintech lender
Collection · Early-stage collections
+23%recovery rate uplift
-48%cost per dollar recovered
AI worked M1 accounts daily; complex negotiations went to human collectors with full transcripts.
BEYOND OUR CORE INDUSTRIES
One operating partnership. Different business journeys.
Explore how AI dialogue, professional operations and human follow-up can work together in your industry.
Illustrative applications, not reported customer results. Scope and measurement criteria are agreed with your team; no project performance is claimed below.
InsuranceRenewal follow-up & customer re-engagementExplore application
Application example
Business challenge
Customers approaching renewal may have changed coverage needs or unanswered questions. Advisors need that context before the next conversation.
How we work with your team
Understand needs through AI dialogue
AI calls capture renewal interest, coverage questions and contact preferences. Agreed messages support the next conversation.
Hand off and review
Your advisors retain responsibility for advice and policy decisions. TeleAI reviews handoff completion and confirmed renewal feedback with the team.
What we would measure together
- Meaningful contact rate
- Advisor follow-up completion
- Confirmed renewals
LogisticPre-delivery confirmation & exception follow-upExplore application
Application example
Business challenge
Unclear order intent, delivery preferences or address details can leave fulfillment teams without the information needed for the next attempt.
How we work with your team
Identify what needs confirmation
TeleAI and your team agree which orders to contact, what details to collect and who owns rescheduling or unresolved exceptions.
Capture the customer’s preference
AI outreach confirms intent and records preferred delivery times or corrections. Requests are passed to fulfillment for confirmation.
Review actual delivery feedback
Your fulfillment system remains the source of shipment status. TeleAI compares contact records with delivery feedback to refine audience selection and timing.
What we would measure together
- Confirmation completion
- Exception follow-up completion
- Actual delivery outcomes
BPOAI-assisted client delivery & quality acceptanceExplore application
Application example
Business challenge
Adding AI to a client program requires clear task boundaries, usable handoffs and evidence that the work meets the client’s standards.
How we work with your team
Define an agreed work package
TeleAI works with delivery owners to define AI tasks, result fields, escalation rules and representative acceptance samples.
Run and support human continuation
AI handles the agreed conversations; exceptions reach the designated team with relevant context. TeleAI supports execution and issue resolution within scope.
Accept the work and improve
Your delivery team retains client accountability. Together, review accepted samples, unfinished tasks and rework to improve the next delivery cycle.
What we would measure together
- Sample acceptance rate
- Exception completion
- Rework volume
TelecommunicationRenewal interest & unresolved service needsExplore application
Application example
Business challenge
Renewal conversations can reveal unresolved service issues. Recording intent alone is not enough unless the right team can act on the customer’s concern.
How we work with your team
Plan subscriber outreach
TeleAI helps define subscriber groups, contact timing and approved plan information, with clear responsibilities for service and commercial follow-up.
Separate interest from service issues
AI calls capture interest, reasons for hesitation and unresolved requests, then pass the agreed context to the appropriate specialist.
Verify what was completed
Service and account changes remain with your teams and systems. TeleAI reviews completed follow-up and confirmed renewal results to adjust the next outreach.
What we would measure together
- Renewal interest captured
- Service follow-up completion
- Confirmed renewals
Retail & E-commerceCheckout, COD delivery & repeat-purchase follow-upExplore application
Application example
Business challenge
An unfinished checkout, an unanswered COD confirmation and an inactive buyer represent different problems. E-commerce teams need to understand the customer and connect each reply to the right order or service follow-up.
How we work with your team
Plan around customer and order stages
TeleAI and your team agree eligible audiences using available checkout, order and purchase records, then define contact timing, approved information and follow-up owners.
Understand intent and coordinate the next step
AI Call identifies purchase barriers, confirms COD receipt intent and captures delivery or service requests. Agreed SMS and WhatsApp follow-up shares useful information while your teams handle exceptions.
Review completed orders, not positive replies
TeleAI reviews conversation quality and completed follow-up alongside actual purchase, delivery and repeat-order records. Findings guide the next audience and contact plan; no sales lift is presumed.
What we would measure together
- Verified purchase completion
- COD delivery outcomes
- Confirmed repeat orders
Build a plan around your business goals.
Discuss your customer journey, baseline and follow-up process with TeleAI to define the right operating approach.