100% AI QA + human spot checks
Every call is recorded and scored by AI for script and compliance adherence; human reviewers audit samples every week.
TRUST & COMPLIANCE
Compliant calling, country by country
Consent management, calling-hour rules, attempt caps, disclosure scripts, DND registry filtering, and call-recording policies — configured per market and enforced by the platform, not by hope.
Country-level compliance matrix
For each market: the regulation, the controls built into the platform, and what stays with your team.
Mexico
PROFECO calling-hour rules and LFPDPPP data protection → the platform enforces permitted calling windows, filters REPEP/REUS do-not-call registries, and captures consent → you provide lawfully sourced contact lists and approve scripts with your legal team.Brazil
LGPD data protection → consent capture, processing records, and data-subject request handling are built in → you confirm a lawful basis for contacting each person on your list.Indonesia
PDP Law → consent management, call-recording disclosure, and data-residency options are built in → you provide consented contact lists and local legal sign-off.Philippines
Data Privacy Act (NPC) → consent capture, recording disclosures, and full audit logs are built in → you register your processing activities and approve call scripts.Kenya
Data Protection Act (ODPC) → consent capture, instant opt-out handling, and data-residency options are built in → you provide lawfully obtained contact data.Nigeria
NDPA → consent capture, do-not-call filtering, and audit logging are built in → you confirm your lawful basis with your legal team.Platform security
Encryption in transit & at rest
Calls, recordings, and contact data are encrypted with TLS in transit and AES-256 at rest.
Role-based access
Granular roles and permissions keep contact lists and recordings visible only to those who need them.
Full audit logs
Every login, export, and campaign change is logged and reviewable.
Data residency options
Regional storage options help you meet local data-residency requirements.
Human control & quality assurance
AI disclosure scripts
Agents state they are AI at the start of every call, with wording configured per market.
Opt-out handling
Opt-out requests take effect instantly — the number is suppressed across all current and future campaigns.
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Certifications
TeleAI runs SOC 2 Type II and ISO 27001 certification programs and maintains GDPR-ready data-protection practices, alongside the regional frameworks listed above.
SOC 2 Type II
Certification program
ISO 27001
Certification program
GDPR
Data-protection practices
Talk to our team about your market
We walk through the rules for your country with your legal team before anything goes live.
