/* Human-call QA: evidence-led report, not an outbound workflow. */
[data-page="quality-assurance"] .hero h1{font-size:clamp(36px,4.7vw,64px);line-height:1.16;max-width:1100px;margin-inline:auto;text-wrap:balance}
[data-page="quality-assurance"] .hero .hero-sub{max-width:980px}
.qa-section{--qa-ink:#122b47;--qa-muted:#536b86;--qa-line:#d7e3f2;color:var(--qa-ink);padding-block:76px;scroll-margin-top:148px}
.qa-section h2,.qa-section h3,.qa-section p,.qa-section dl,.qa-section dd{margin:0}
.qa-section h2{font-size:clamp(29px,3vw,42px);font-weight:600;letter-spacing:-.035em;line-height:1.22;text-wrap:balance;white-space:pre-line}
.qa-section h3{font-size:21px;font-weight:600;letter-spacing:-.015em;line-height:1.4}
.qa-section p,.qa-section dd{font-size:15px;line-height:1.8;color:var(--qa-muted)}
.qa-heading{max-width:890px;margin-bottom:36px}
.qa-section .qa-eyebrow{font-size:11px;font-weight:700;letter-spacing:.12em;color:#245dd1;margin-bottom:16px}
.qa-section .qa-intro{margin-top:18px;font-size:17px;line-height:1.85;max-width:850px}
.qa-icon{display:inline-flex;align-items:center;justify-content:center;width:42px;height:42px;border-radius:11px;background:#edf3ff;color:#2463d5;flex:0 0 42px}
.qa-icon svg{width:22px;height:22px}
.qa-anchor{display:block;scroll-margin-top:150px}
.qa-challenges{background:#fff}
.qa-pains{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:28px;padding-top:8px}
.qa-pains article{border-top:1px solid var(--qa-line);padding-top:26px}
.qa-pains h3{margin:18px 0 10px}
.qa-services{background:#f3f7fd}
.qa-services-grid{display:grid;grid-template-columns:1.12fr 1fr 1fr;gap:18px;align-items:stretch}
.qa-services-grid article{background:#fff;border:1px solid var(--qa-line);border-radius:16px;padding:30px;display:flex;flex-direction:column;min-width:0}
.qa-services-grid h3{font-size:25px;line-height:1.3;margin:23px 0 17px}
.qa-services-grid article:first-child{background:#133251;border-color:#133251;color:#fff}
.qa-services-grid article:first-child p{color:#d7e4f3}
.qa-services-grid article:first-child>.qa-icon{background:#24496c;color:#a9cdff}
.qa-deliverable{display:flex;align-items:flex-start;gap:10px;border-top:1px solid var(--qa-line);padding-top:20px;margin-top:auto}
.qa-services-grid article>p{margin-bottom:24px}
.qa-deliverable .qa-icon{background:transparent;flex-basis:18px;width:18px;height:24px}
.qa-deliverable .qa-icon svg{width:17px;height:17px}
.qa-deliverable p{font-size:13px;font-weight:600;line-height:1.7}
.qa-services-grid article:first-child .qa-deliverable{border-color:#3b5772}
.qa-services-grid article:first-child .qa-deliverable .qa-icon{color:#99c2ff}
.qa-review{background:#fff}
.qa-report{border:1px solid #ccdcef;border-radius:18px;overflow:hidden;box-shadow:0 16px 46px -30px #15365055}
.qa-report-bar{display:flex;align-items:center;gap:14px;padding:17px 28px;border-bottom:1px solid var(--qa-line);background:#f8faff}
.qa-report-bar .qa-icon{background:transparent;width:24px;flex-basis:24px}
.qa-report-bar p{font-size:12px;font-weight:600;letter-spacing:.02em;color:#3a5d87}
.qa-report-grid{display:grid;grid-template-columns:1fr 1.04fr}
.qa-transcript{padding:32px;background:#f6f9fd;min-width:0}
.qa-transcript .qa-context{font-size:13px;margin:8px 0 25px}
.qa-transcript ol{list-style:none;padding:0;margin:0;display:grid;gap:12px}
.qa-line{padding:16px 18px;border:1px solid #dfe8f3;border-radius:9px;background:#fff}
.qa-line .qa-role{display:block;font-size:11px;font-weight:700;color:#607791;margin-bottom:5px}
.qa-line p{font-size:15px;line-height:1.7;color:#173553}
.qa-agent{background:#eef4fd}
.qa-agent .qa-role{color:#2861ad}
.qa-evidence{background:#fff6e8;border-color:#ebd2a9;border-left:3px solid #bc7c24}
.qa-assessment{padding:32px;border-left:1px solid var(--qa-line);min-width:0}
.qa-section .qa-label{font-size:11px;line-height:1.7;color:#617894}
.qa-assessment>h3{font-size:23px;line-height:1.4;margin-top:7px}
.qa-score-box{display:flex;align-items:center;justify-content:space-between;gap:14px;padding:22px 0;border-bottom:1px solid var(--qa-line);margin-bottom:22px}
.qa-score{display:block;font-size:40px;line-height:1.2;letter-spacing:-.045em;color:#9b601b;font-weight:600;margin-top:8px}
.qa-status{font-size:11px;line-height:1.6;color:#86531c;border:1px solid #ebd2a9;border-radius:6px;padding:6px 10px;background:#fff6e8;max-width:150px}
.qa-assessment dl{display:grid;gap:20px}
.qa-assessment dt{font-size:12px;font-weight:700;margin-bottom:7px}
.qa-assessment dd{font-size:14px;line-height:1.8}
.qa-coaching{display:flex;align-items:flex-start;gap:18px;padding:26px 32px;background:#edf4ff;border-top:1px solid var(--qa-line)}
.qa-coaching .qa-icon{background:#fff}
.qa-coaching h3{font-size:16px;margin-bottom:5px}
.qa-coaching p{font-size:14px}
.qa-section .qa-note{font-size:12px;line-height:1.9;margin-top:18px;max-width:980px}
.qa-reliability{background:#f5f8fd}
.qa-validation-grid{display:grid;grid-template-columns:1fr 1.14fr;gap:60px;align-items:start}
.qa-validation-grid .qa-heading{margin:0}
.qa-checks{display:grid;gap:12px}
.qa-check{background:#fff;border:1px solid var(--qa-line);border-radius:12px;overflow:hidden}
.qa-check summary{display:flex;align-items:center;gap:14px;list-style:none;padding:19px 22px;cursor:pointer;font-size:16px;line-height:1.5;font-weight:600}
.qa-check summary::-webkit-details-marker{display:none}
.qa-check summary:hover{background:#f8faff}
.qa-check summary:focus-visible{outline:3px solid #2863e2;outline-offset:-3px}
.qa-check .qa-icon{width:32px;height:32px;flex-basis:32px;border-radius:8px}
.qa-check .qa-icon svg{width:18px;height:18px}
.qa-plus{margin-left:auto;position:relative;width:14px;height:14px;flex:0 0 14px}
.qa-plus:before,.qa-plus:after{content:'';position:absolute;top:6px;left:1px;width:12px;height:1.5px;background:#3565a3}
.qa-plus:after{transform:rotate(90deg)}
.qa-check[open] .qa-plus:after{display:none}
.qa-check>p{font-size:14px;padding:0 24px 24px 68px}
.qa-partnership{background:#122e4b;color:#fff}
.qa-partnership .qa-eyebrow{color:#93bcff}
.qa-partnership p{color:#d0deed}
.qa-partner-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:36px}
.qa-partner-grid article{border-top:1px solid #446078;padding-top:25px}
.qa-partner-grid h3{margin:18px 0 12px;font-size:23px}
.qa-partner-grid .qa-icon{background:#25496c;color:#a8ceff}
.qa-responsibility{display:flex;align-items:flex-start;gap:16px;margin-top:38px;padding:23px;background:#1d3b59;border-radius:10px}
.qa-responsibility .qa-icon{background:transparent;color:#b5d4ff;flex-basis:24px;width:24px;height:30px}
.qa-responsibility p{font-size:13px;line-height:1.85}
.qa-measures{background:#fff}
.qa-measure-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:26px}
.qa-measure-grid>div{border:1px solid var(--qa-line);border-radius:12px;padding:23px}
.qa-measure-grid dt{font-size:18px;font-weight:600;margin:18px 0 10px}
.qa-measure-grid dd{font-size:14px;line-height:1.8}
@media(max-width:1050px){.qa-pains,.qa-measure-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.qa-services-grid{grid-template-columns:1fr 1fr}.qa-services-grid article:first-child{grid-column:1/-1}.qa-validation-grid{gap:30px}.qa-partner-grid{gap:24px}}
@media(max-width:767px){.qa-section{padding-block:50px}.qa-heading{margin-bottom:28px}.qa-section .qa-intro{font-size:16px}.qa-report-grid,.qa-validation-grid,.qa-partner-grid{grid-template-columns:1fr}.qa-assessment{border-left:0;border-top:1px solid var(--qa-line)}.qa-validation-grid{gap:28px}.qa-services-grid article{padding:24px}.qa-transcript,.qa-assessment{padding:24px}.qa-report-bar{padding:14px 22px}.qa-coaching{padding:22px}.qa-partner-grid{gap:28px}.qa-score{font-size:36px}}
@media(max-width:480px){.qa-services-grid,.qa-measure-grid{grid-template-columns:1fr}.qa-pains{gap:24px 18px}.qa-pains h3{font-size:18px}.qa-pains p{font-size:14px}.qa-services-grid h3{font-size:24px}.qa-report{border-radius:12px}.qa-report-bar p{font-size:11px}.qa-transcript,.qa-assessment{padding:21px}.qa-line{padding:14px}.qa-check summary{padding:17px 16px;gap:10px;font-size:15px}.qa-check>p{padding:0 20px 20px}.qa-coaching{gap:12px}.qa-coaching .qa-icon{width:30px;flex-basis:30px;height:30px}.qa-measure-grid>div{padding:22px}.qa-responsibility{padding:20px}.qa-section h2{font-size:29px}}